Last updated: 08/09/2026
Thank you for shopping at [BUSINESS NAME]. This page explains how we process, ship, and deliver your orders.
Order Processing
- Orders are processed within 1–3 business days of payment confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
- You will receive a confirmation email once your order has been placed, and a shipping confirmation email with tracking details (where available) once it has shipped.
Shipping Destinations
We currently ship to:
- Greece (domestic)
- European Union member states
- International destinations (worldwide)
If your country isn’t available at checkout, please contact us at [SUPPORT EMAIL] and we’ll do our best to help.
Shipping Rates & Delivery Times
| Destination | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Greece | [X–X business days] | [Flat rate / Free over €X] |
| European Union | [X–X business days] | [Rate or “calculated at checkout”] |
| Rest of the world | [X–X business days] | [Rate or “calculated at checkout”] |
Exact shipping costs are calculated automatically at checkout based on your delivery address, order weight/size, and selected shipping method.
Delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays caused by customs, weather, holidays, or courier issues are outside our control.
Customs, Duties & Taxes (International Orders)
For orders shipped outside the European Union, your order may be subject to import duties, customs fees, or local taxes imposed by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the customer. We recommend checking with your local customs office for more information before ordering.
Order Tracking
Once your order ships, you’ll receive a tracking number by email so you can follow your package’s journey. If you haven’t received tracking information within [X] business days of placing your order, please contact us.
Lost, Delayed, or Damaged Packages
- If your package appears lost or is significantly delayed, contact us at [SUPPORT EMAIL] and we’ll investigate with the carrier.
- If your order arrives damaged, please contact us within [X] days of delivery with photos of the damaged item and packaging, and we’ll arrange a replacement or refund in accordance with our Returns & Exchanges policy.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address supplied by the customer, though we’ll do our best to help redirect the package where possible.
Questions?
If you have any questions about shipping or your order status, contact us at [SUPPORT EMAIL] or [PHONE NUMBER, if applicable].
